This privacy notice tells you what to expect us to do with your personal information.

Contact details

Email:  GDPR@secondchancedigital.com

We are UK based. We only operate online and do not have a physical store location.

General enquiries which are not concerning this privacy policy can be send to support@secondchancedigital.com

A full copy of this privacy policy can be found on all our websites

https://secondchancedigital/privacypolicy

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

·      Names and contact details

·      Purchase or account history

·      Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

·      Names and contact details

·      Purchase history

·      Account information, including registration detail

·      We collect or use the following information for service updates or marketing purposes:

·      Names and contact details

·      Marketing preferences

·      Location data

·      Purchase or viewing history

·      Website and app user journey information

·      Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

·      Consent

·      Legitimate interest:

We only collect minimal information such as name and email address, this is primarily to support the supply of digital products such as online courses, and subsequent membership access so customers can access or download purchases or engage with subscriptions. However, from time to time we may rely on legitimate interest in order to provide existing or previous customers with news and information for directly related products only, (for example; related online courses, eBooks, or training guides which would be of relevance and interest to the customer).

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

Consent

Legitimate interest:

We only collect minimal information such as name and email address, this is primarily to support the supply of digital products such as online courses, and subsequent membership access so customers can access or download purchases or engage with subscriptions. However, from time to time we may rely on legitimate interest in order to provide existing or previous customers with news and information for directly related products only, (for example, related online courses, eBooks, or training guides which would be of relevance and interest to the customer).

Where we get personal information from

People directly

How long we keep information

 We only retain data for as long as is reasonably necessary. Under the terms of GDPR you can request that we remove and delete your data, however please note that we will need to retain your data such as name and email address so that you can access your online purchases such as on-demand streaming video courses, so if we remove your data you may lose access to the customer hub and your online purchases.  (Downloadable purchases such as eBooks and guides will not be affected by this).

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Who we share information with

Data processors

Transaction Processing via Stripe or Paypal.

This data processor does the following activities for us: We use third party PCI / SCA secured transactional processing through Stripe or Paypal so that customers can purchase digital products or subscriptions.

If you request a password reset, your IP address will be included in the reset email.

Sharing information outside the UK

Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.  An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.  If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.  When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.  If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

Last updated: 1 March 2026.